Service Llama LLC (“ServiceLlama,” “we,” “us,” or “our”) provides an industry-agnostic, vertical SaaS platform for service businesses that manage frontline workers, vendors, W-2 employees, or 1099 independent contractors across multiple locations. The platform centralizes booking, scheduling, dispatching, invoicing, CRM, and payments, and scales from solopreneurs to global enterprises (the “Service”). ServiceLlama owns and operates the website located at https://servicellama.com/ and any other of our websites that contain links to this policy, and any subdomains used in connection with or related to the same (collectively the “Websites”), and the ServiceLlama mobile application (the “App”). ServiceLlama is committed to protecting the personal information that we collect, use, and disclose in the course of providing you with ServiceLlama’s Service. This Privacy Policy describes how we collect, store, use, and disclose information about identifiable individuals (“Personal Information”) through the Websites, App and Service. Our Service is provided to business customers who have registered for an account with us (“Account Owners”) and any information collected via the Websites, App, and Service from or about Account Owners’ employees, their own customers (“End Users”), and contractors will be made available to the applicable Account Owner and their authorized Employee Users (as defined in our Terms of Service) and will be used by such Account Owner according to their own privacy policy(ies).
A Note about Children. You must be at least the age of majority in your jurisdiction of residence to use the Websites, App, and/or Service. We do not intentionally gather Personal Information from visitors who are under the age of 13 (or as such other age as may be directed by applicable law). If a Child submits Personal Information to ServiceLlama and we learn that the Personal Information is the information of a Child, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a Child, please contact us at privacy@servicellama.com.
A Note to Users Outside of the United States. If you are a non-U.S. user of the Websites, App, and/or Service, by visiting or using the Websites, App, and/or Service and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your data, you consent to such transfer. If you are in the EEA please see our GDPR Privacy Notice and if you are a US resident please see our US Notice.
Lawful Processing. We process your Personal Information as set out in this Privacy Policy, including as necessary for the performance of our obligations to you, which may include providing the Service to you under our Terms of Service at https://servicellama.com/terms-of-service. We set out below the type of Personal Information that we collect and how we use it. Except as set forth in this Privacy Policy, your Personal Information will not be used for any other purpose without your consent. We do not sell your Personal Information to third parties. However, under California law and other state laws, “sharing” personal information for cross-context behavioral advertising is distinct from “selling.” We may share personal information with third parties to deliver targeted advertising based on your activities across different websites or applications. California residents have the right to opt out of both the sale and the sharing of personal information for cross-context behavioral advertising. You can manage your preferences regarding such targeted advertising (including opting out) by visiting your “Cookies Settings” section, which is located at the bottom of our website.
Scope. This Privacy Policy covers the activities of ServiceLlama in the course of providing the Service and operating the Websites and App. It does not apply to the privacy practices of third parties that we do not own or control, including Account Owners and third parties that offer products or services to Account Owners linked or made available through our Service. Account Owners are responsible for ensuring that they have obtained the necessary authorizations and consents for any Personal Information they make available to ServiceLlama for use in accordance with this Privacy Policy.
Personal Information about End Users. We may process Personal Information about End Users, which among other things may include their name, phone number, address, recordings or transcripts of communications with End Users facilitated through the Service and recordings or transcriptions of conversations with AI Tools, and payment/financial information in connection with transactions processed or data stored by Account Owners through our Service. We process this information in accordance with our agreements with the Account Owners as a service provider, or data processor, on the Account Owners’ behalf. Should an End User have any questions or requests to exercise privacy rights, said End User should contact the Account Owner with whom the End User was dealing.
Set out below are the ways in which we may collect and use Personal Information:
Personal Information We Collect from Account Owners and Authorized Employee Users. We may collect registration data such as your full name and email address, and other information you provide to us, as well as business contact information of individuals who work for Account Owners in order to communicate with those Account Owners about their business relationship with ServiceLlama. We may also collect financial information, payment credentials or related information from Account Owners in order to provide services, make available services, allow those Account Owners to pay ServiceLlama for services procured by such Account Owners or in order to remit to such Account Owners their share of transaction fees collected from End Users.
E-commerce Transactions. If you purchase hardware or other products through your ServiceLlama account, ServiceLlama uses third-party payment processors to collect your name, credit card billing information, and shipping information. This information is used to process your transaction and deliver the products purchased.
Logs. Our servers automatically record information created by your use of our Service to help us diagnose and fix technical issues, and to improve the overall quality and user experience of our Service. Logs may include information such as your IP address, browser type, operating system, details of how you used our Service, diagnostic information related to the Service, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information.
Cookies and Similar Tracking Technologies. We use cookies, tracking pixels, and similar tracking technologies to gather information about how you are interacting with the Service, which may include identifying your IP address, browser type, referring page, or capturing behavioral or usage data to improve our Website. Please see the section titled “Cookies & Other Automatic Data Collection and Tracking Methods” below for more information.
Employee and Job Applicant Information. When we seek candidates for potential jobs or contracting engagements with ServiceLlama, or if you apply for a job with us, we collect Personal Information to process and respond to that application or inquiry, which may include information contained in a resume, cover letter, or other related materials.
Marketing Communications. We may send you newsletters, offers, promotions, and updates by email. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email.
Surveys, Contests and Marketing Analytics. From time to time, we may conduct surveys or hold contests or other events and in connection with such surveys, contests, or events, we may use your connected ServiceLlama account information to identify you and we may collect information you elect to provide about yourself, such as your name, email address, telephone number, organization name and address, and general information about the company for whom you work.
ServiceLlama Suppliers and Partners. ServiceLlama collects business contact information of individuals who work for our suppliers and other partners to communicate with those suppliers and partners about their business relationship with ServiceLlama.
ServiceLlama uses the Personal Information described above to:
Connecting through Third-Party Sites. Users may login or register to use the Service through certain third-party owned or operated social networking services (“SNS”). If you decide at any time that you no longer wish to have your Third-Party Account linked to your account, please contact us at privacy@servicellama.com.
Third-Party Links. The Websites, App, and/or Service may contain links to other third-party websites that are not owned or controlled by us. We encourage you to read the privacy policies of every website you visit.
Third-Party Integrations. Optional third-party integrations may be offered by our integration partners from time to time, including but not limited to QuickBooks, Twilio, Gmail, and Microsoft Outlook. Data shared with third-party integration partners is subject to the privacy policies and terms of service of such third parties.
ServiceLlama Payments. If you register for, or otherwise use, the ServiceLlama Payments service, we may collect additional information from you, including certain account information. We will also collect certain payment and other personal information from End Users. Because our payment service is provided by a third-party payment processor, by signing up for and/or using ServiceLlama Payments, you are also agreeing to the terms of our payment processor’s privacy policy.
Location Data Generally. If you download the App, the App will request access to your device location. If you grant the App access to your device location, we will be able to track the physical location of your device using GPS. We use this information to provide the Service. You can remove the App’s access to your device location at any time by changing your privacy settings on your device.
Location Data: Security Tracking. Location data is automatically tracked for fraud prevention purposes and unusual patterns flagged by the Security Services may be notified to the Account Owner/applicable administrators. In the event of high-risk activity flagged by the Security Services, your account may be temporarily disabled to protect against fraudulent activity.
Time Tracking. You may use the time tracking functionality in the App to track how long it takes you to complete a work task. Time tracking functions may also use location data, if enabled. Such information will be made available to the Account Owner, account administrators, Employee Users, and to ServiceLlama in our logs.
Metadata. We collect and use various metadata derived from your use of the Service. For example, if you take a photo using the App, we also collect the time that such photo was taken. Such metadata will also be made available to the Account Owner and their authorized Employee Users.
System Logs, Cookies and Similar Tracking Technologies. Cookies and similar tracking technologies are used by us to track content usage and traffic on the Websites and App. A cookie is a text file that is downloaded on your hard disk by a web server when you visit certain websites. You can set your browser to notify you when you are sent a cookie. If you disable cookies, you may not be able to take advantage of all the features of the Websites, App, and/or Service.
We receive information from third parties who help us provide the Service, including the following:
Analytics. We engage third-party analytics services, including but not limited to Google Analytics (“Analytics Services”), to help analyze how you use the Websites and Service. Analytics Services are included in our subprocessor list available at: https://servicellama.com/subprocessors.
Security and Fraud. We engage third parties that deliver content or offers and third-party identity verification, and fraud detection and prevention services (“Security Services”) to help predict and prevent fraudulent activities on the Websites and Service.
Advertising and Marketing Providers. We may use third-party advertising and marketing providers to deliver targeted advertising tailored to your interests across various platforms. You can manage your preferences regarding such targeted advertising (including opting out) by visiting your “Cookies Settings” section, which is located at the bottom of our website.
How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Websites.
Sub-Processors. We work with third-party sub-processors for cloud hosting, data storage, customer relationship tools, data analysis, payment processing, and fraud or risk prevention, among other things, to provide you with the Service. For more information, please see our list of Sub-Processors.
Business Transfers. If our business (or substantially all of our assets) are acquired by a third party, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
As Required by Law. We and our sub-processors may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights or property, other users, or anyone else. We also reserve the right to disclose any information as we reasonably believe is necessary to:
Security and Data Governance. We have implemented administrative, technical and physical measures in an effort to safeguard the Personal Information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure.
Retention. Our record retention and destruction policies and processes are designed to keep your Personal Information for as long as it remains necessary for the identified purpose for which we have collected it or as required by law, which may extend beyond the termination of our relationship with you.
Exercising Your Privacy Rights. Subject to applicable law and depending on the jurisdiction in which you are based, you have the right to access, rectify, correct inaccuracies in, and withdraw consent to the collection, use, disclosure or other processing of, your Personal Information in our custody or control. You may make such a request by emailing or writing to us using the contact information provided in the “Contact Us” section below.
Residents of the United States. Please go to https://servicellama.com/usnotice to read additional terms which may apply to you, depending on the jurisdiction you live in.
Residents of the European Economic Area (“EEA”). Please go to https://servicellama.com/gdpr to read additional terms which apply to EEA residents’ data under the General Data Protection Regulation.
We reserve the right to change this Privacy Policy at any time. If we decide to make any material changes to this Privacy Policy in the future, including how we collect, use or disclose your Personal Information, we will send you an email or in-App notification. Your continued use of the Websites, App, and/or Service signifies your acceptance of any changes.
If you would like to access your information or would otherwise like to exercise any of your rights in respect of your Personal Information, if you have any questions, comments, or suggestions about this Privacy Policy, or if you find any errors in our information about you, please contact our Privacy Officer at: privacy@servicellama.com or
Attn: Privacy Officer
Service Llama LLC
247 West 35th Street, Suite 9R
New York, NY 10001
If you reach out to us with any questions regarding the Personal Information we process on behalf of one of our Account Owners, we will forward your request to the Account Owner.