This US Privacy Notice (“US Notice”) supplements the ServiceLlama Privacy Policy and applies to residents of the United States. It describes how Service Llama LLC (“ServiceLlama,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes Personal Information in connection with the ServiceLlama platform, website, and mobile application (collectively, the “Service”), as required under applicable U.S. state privacy laws, including but not limited to the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), and other applicable state privacy laws.
In the preceding 12 months, we may have collected the following categories of Personal Information:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email address, phone number, IP address, account name | Yes |
| Customer Records | Name, address, phone number, financial information (e.g., payment method details) | Yes |
| Commercial Information | Records of services purchased or considered, subscription history, transaction data | Yes |
| Internet or Network Activity | Browsing history on our Websites, interaction with the Service, log data, cookies | Yes |
| Geolocation Data | Approximate and precise location (if enabled on your device) | Yes |
| Professional or Employment Information | Job title, employer, business information | Yes |
| Inferences | Preferences, characteristics, and behavior derived from the above | Yes |
| Sensitive Personal Information | Account log-in credentials (in combination with a password), precise geolocation | Yes |
We collect Personal Information from the following sources:
We collect and use Personal Information for the business and commercial purposes described in our Privacy Policy, including to:
In the preceding 12 months, we may have disclosed Personal Information for business purposes to the following categories of recipients:
ServiceLlama does not “sell” your Personal Information in the traditional sense. However, under certain state laws (including the CCPA), the use of certain cookies and advertising technologies may be considered a “sale” or “sharing” of Personal Information for cross-context behavioral advertising.
You can opt out of such sharing by visiting the “Cookies Settings” link at the bottom of our website. We honor Global Privacy Control (“GPC”) signals as opt-out requests where required by applicable law.
Depending on your state of residence, you may have the following rights under applicable law:
| Right | Description |
|---|---|
| Right to Know / Access | Request that we disclose the categories and specific pieces of Personal Information we have collected about you. |
| Right to Delete | Request that we delete Personal Information we have collected from you, subject to certain exceptions. |
| Right to Correct | Request that we correct inaccurate Personal Information we maintain about you. |
| Right to Opt Out of Sale/Sharing | Opt out of the sale or sharing of your Personal Information for cross-context behavioral advertising. |
| Right to Limit Use of Sensitive Information | Request that we limit the use and disclosure of your sensitive Personal Information to purposes permitted by law. |
| Right to Non-Discrimination | You will not be discriminated against for exercising any of these rights. |
| Right to Appeal | If we deny your request, you may appeal that decision by contacting us using the methods below. |
To exercise your privacy rights, you may submit a request by:
We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof that you have authorized the agent to act on your behalf and may still ask you to verify your identity directly with us.
If we decline to take action on your request, you may appeal our decision by emailing privacy@servicellama.com with the subject line “Privacy Rights Appeal.” We will respond to your appeal in accordance with applicable law. If your appeal is denied, you may contact your state’s attorney general to submit a complaint.
We retain Personal Information as described in our Privacy Policy. The retention period depends on the context of the processing and our legal obligations.
If you have questions about this US Notice or wish to exercise your rights, please contact us at:
Email: privacy@servicellama.com
Mail: Service Llama LLC, 247 West 35th Street, Suite 9R, New York, NY 10001, Attn: Privacy Officer